HELP & FAQ

Where does Unhealthy Society ship to?

We ship worldwide.

Do you ship to PO Boxes?

Yes!

When will my order ship?

Items are “made to order”, so it takes 2-4 business days to ship an order. As soon as an order ships you will receive email confirmation with tracking information to the email address you entered on the order.

I didn’t receive my tracking #, where do I get mine?

Please send us an email with your Name & Order # and via our Contact Page.

When will I receive my order? (USA)

You are expected to receive your order 4-5 business days from the date it is shipped out.

When will I receive my order? (International)

Estimated arrival time for international delivery is between 3-4 weeks from the date it is shipped out . Be aware that customs policies of the country you are shipping to may affect the arrival date of the package.

ALL APPLICABLE CUSTOMS FEES, TAXES AND DUTIES ARE THE SOLE RESPONSIBILITY OF THE CUSTOMER.

CUSTOMS AUTHORITIES REQUIRE WE STATE THE VALUE OF THE ORDER DIRECTLY ON THE PACKAGE.

IT IS AT THE SOLE DISCRETION OF CUSTOMS AGENTS TO RELEASE YOUR PACKAGE.

I’m having problems with tracking

Sorry about that but we cannot control updates from the shipping company. In few cases, carriers takes 1-2 business days to register shipment status. If tracking number is not updating or working at all, please contact us as soon as you can.

What is your online return policy?

Since we make to order, ALL SALES ARE FINAL, and ITEMS CANNOT BE RETURNED OR REFUNDED. We understand that buying online can be tricky, so if you have any questions about sizing, fit, or fabric, please reach out before placing your order.

What if an item I ordered arrived damaged?

Oh no! Contact us right away.

My item is lost in the mail, what do I do?

We are not responsible for items that are lost during shipping. You are also responsible for your order if you enter the wrong shipping address.

How much does it cost to ship my order?

We offer real time shipping rates depending on your address. At checkout, your shipping cost will be calculated.